First time here?
Contact us for IMMEDIATE HELP during office hours please call us on:
National: (02) 9637 5700
National: 1300 728 831
Intl: +61 2 9637 5700
Or you can email us your question by completing the simple form on 'Contact Us' at the top of the home page.
Using the Shopping Cart
Never used a shopping cart before? No worries follow the steps below to shop online!
- Find an item that interests you.
- Click the Add to Cart button on any item's product detail page.
- When you've finished adding items to your Shopping Cart, click the View Cart icon found at the top of every page on our store.
- Click the Check Out button to fill in the order form.
Placing Your Order
Placing an order on The Patricks Group website has never been easier! Follow the steps below to make an online purchase.
- Find the Items You Want
- Add the Items to Your Shopping Cart
- Proceed to Checkout
- Sign In/Create a New Account or Checkout as a Guest
- Enter a Billing/Shipping Address
- Provide Payment Information
- Review and Submit Your Order
- Check Your Order Status
Whether you're searching for something in particular or just looking to discover something new and exciting, we can help. Simply enter a few words into the search box on our home page and we'll show you all the matching results.
Frequently Asked Questions
How can I purchase your products?
There are three ways in which you can purchase products from The Patricks Group; online, or over the phone . This website has an ecommerce functionality that gives clients a faster and easier way to buy promotional products on line.
What are the payment options?
Direct Deposit (EFT), Cash, Credit Card and Telegraphic Money Transfer (International purchase).
How much is the freight?
Freight costs will be calculated and advised separately to any order placement and advised to the customer for payment prior to completion of the order.
Do I need an account to buy online?
No you do not need an account to buy products from The Patricks Group but it is recommended so that you can access, track and store your information. This will make your future dealings with The Patricks Group even easier!
Is there an artwork assembly charge once I have placed my order?
No, there is no charge to assemble your artwork for your approval of artwork to be fulfilled. As soon as you receive your artwork approval, you need to approve it and return it to Patricks as quickly as possible for production to commence. Without this approval NO production can commence.
Can our logo be imprinted?
Yes, most logos are able to be imprinted.
What file format should the artwork be in?
The Patricks Group accept the following file formats:
| || Adobe Illustrator - up to CS3 |
| || Corel Draw (up to version 14, also called "X4") |
| || Encapsulated Postscript (original vectorised art, created from AI or CDR.) |
| || Portable Document Format (this file is acceptable to view artwork for quotation purposes only, unless Illustrator editing capabilities have been preserved, and it is vectorised art.) |
| || Zip (Condensed file for large images, make sure the file that is "zipped" is one of the preferred files stated above) |
Where do I send my artwork file?
Email your artwork to Customer Service at firstname.lastname@example.org. Add the ORDER ID NUMBER listed on your transaction so that your artwork can be easily matched with your order.
What fonts are available?
We have an enormous database of fonts available. Our Standard Fonts are: Arial, Monotype Corsiva, Nuptial BT, Oogoe Boogie and Abigails Hand. For a specific font please supply a TTF file (True Type Font) for us to load onto our system.
Are rush orders accepted?
Yes, in some cases a surcharge applies depending on the product ordered.
How long does it take to deliver my order?
This varies depending on what product is being ordered. Please check the product page or contact our Customer Service Staff to assist you with any enquiries you may have.